我们严格对标重庆市地方标准 DB50/T 1932‑2025《国际医疗服务规范》的岗位与流程要求，建立完整跨境患者服务管控体系。

专属医疗协调员制度 为每位客户固定配备一名专属医疗协调员，从前期远程咨询、入境对接、院内就诊，直至术后康养、离境后跨境随访，全程同一人员跟进，不中途更换对接人。 工作职责覆盖：预约医院与专家、院内 1 对 1 陪诊、多学科会诊协调、境内外转诊对接、国际商业保险直付对接、费用资料整理、出院后康复随访。保障信息不中断、需求不遗漏。

多语种与跨文化服务标准 配备接受医学术语培训的双语服务人员，支持英语、阿拉伯语、泰语、印尼语；尊重不同国家宗教习俗、饮食禁忌、性别隐私要求，落实跨文化服务指引。

隐私与信息安全标准 严格保护外籍患者个人信息、病历资料，执行患者信息保密制度，未经许可绝不对外泄露个人就诊记录。

服务质量持续改进机制 每单服务完成后收集客户反馈，建立服务复盘机制，持续优化行前、院中、诊后全链路服务体验。

Service Standard Guarantee

We fully align our service system with DB50/T 1932‑2025, International Medical Service Standards, the local standard of Chongqing.

Dedicated Medical‑Care Coordinator System (Core Promise) Each client is assigned one fixed dedicated medical‑care coordinator. The same coordinator supports you from pre‑arrival consultation, inbound arrangement, in‑hospital treatment, post‑treatment wellness, all the way to cross‑border follow‑up after departure, without mid‑process hand‑over. Responsibilities include hospital & specialist appointment, one‑on‑one on‑site accompaniment, multi‑disciplinary consultation coordination, referral support, international insurance liaison, document organization and post‑discharge rehabilitation follow‑up, to ensure seamless information and consistent support.

Multilingual & Cross‑Cultural Service Standard Our bilingual team receives medical‑terminology training, supporting English, Arabic, Thai and Indonesian. We respect religious customs, dietary restrictions and privacy requirements from different cultural backgrounds, following cross‑cultural service guidelines.

Privacy & Data‑Security Standard Strict confidentiality for patient personal data and medical records. Patient medical information will never be disclosed without explicit consent.

Continuous Quality‑Improvement Mechanism Client feedback is collected after each service cycle. We conduct regular service reviews to continuously optimize the full‑cycle experience: pre‑arrival, on‑site medical service and post‑recovery support.