Joanwell
中西医结合康复与自然康养定制能力
Customisable integrated western‑TCM rehabilitation & local nature wellness solutions
独家三层服务体系，覆盖多元客户需求
Exclusive three‑tier system covering diverse client needs.
全周期管家标准化服务框架和灵活模块化装配能力
Standardised service framework plus flexible modular assembly capability
多学科综合评估配套服务能力
Multidisciplinary assessment coordination capability
全链路海外导向合规管控体系
End‑to‑end overseas‑oriented compliance management system
比外地人懂重庆、比重庆人懂跨境、比医疗机构懂服务、比旅行社懂医疗、比同行懂海外礼仪需求
的一站式全球轻奢医疗旅游服务平台，专注于搭建各地区与重庆之间的健康桥梁。We understand Chongqing far better than out‑of‑town visitors, cross‑border operations better than local residents, patient‑centric service delivery better than medical facilities, clinical requirements better than traditional travel agencies, and overseas cultural & etiquette expectations better than industry peers.
We are dedicated to building health‑focused bridges connecting Chongqing with regions across the globe.
Customisable integrated western‑TCM rehabilitation & local nature wellness solutions
依托合作医院的中西医结合康复能力，结合本地森林氧吧休养、高山私汤、草本药浴特色资源，提供完整的医疗康复 + 自然休养配套管家服务。可按需配置东方草本康养、森林休憩、私汤药浴等休养内容。
Integrated TCM & Western rehabilitation from partner hospitals, paired with local forest oxygen bar retreat, mountain private hot spring and herbal bath resources. Full concierge package: medical rehabilitation + nature wellness. Optional modules: oriental herbal therapy, forest retreat, private herbal hot bath.
Exclusive three‑tier system covering diverse client needs.
独家三层梯度医疗资源体系，适配不同预算客户。顶配层承接复杂重症诊疗；标准层提供同源质控的常规诊疗；普惠层可享受顶级医疗机构高级职称专家问诊。
1. 顶配重症层：三甲总院国家级重点专科、名医团队，承接肿瘤、心脑血管等复杂手术；
2. 标准诊疗层：三甲分院、涉外定点医院，同源设备、同源质控、同源专家体系，性价比极高；
3. 普惠专家层：合规机构专家驻点坐诊，用普惠场地价格，享受三甲高级职称医师诊疗服务。
Exclusive 3-tier medical resource system for varied budget groups
Premium Tier: National key specialties & top expert teams at main tertiary hospitals, for complex severe cases (oncology, cardiovascular & cerebrovascular surgery, etc.)
Standard Tier: Branch tertiary hospitals & designated international medical centers, same equipment, quality control and expert pool, cost-effective care
Accessible Expert Tier: Senior attending specialists from tertiary hospitals at compliant clinics, affordable consultation with senior experts
搭建统一标准化基础服务框架，定义清晰的服务边界、交付标准与权责划分。同时提供灵活的模块化增值装配能力，可实现住宿升级、文旅配套、长周期随访等多元个性化配置；
Full service pipeline: pre-departure document review, visa & itinerary support, bilingual medical concierge on arrival, Chongqing stay coordination, post-departure follow-up management. Basic service: periodic follow-up; extended cross-border follow-up as upgrade option. Standardized service framework with clear scope, delivery standards and responsibility rules. Flexible modular add-ons: upgraded accommodation, cultural-travel packages, long-term follow-up & custom arrangements.
服务范围
-
行前决策：远程医疗咨询、病历预审、医院与专家匹配
-
跨境筹备：签证协助（评估 240 小时过境免签 / 30 天免签 / S2 医疗签证）、机票酒店协助、入境指南输出
-
抵达接驳：机场 VIP 接机，专车直达酒店或医疗机构
-
院内治疗：一对一双语陪诊、多学科会诊协调、住院期间支持
-
支付结算：协助对接国际保险，整理出入院全套资料，按需完成翻译与公证材料准备
-
康复休养：术后康复指导，个人或家庭定制康养行程，深度疗愈体验
-
离境随访：送机安排，跨境健康持续管理，协助后续医生咨询对接
Scope of Service
- Pre‑arrival planning：Remote medical consultation, medical‑record pre‑review, hospital & specialist matching
- Cross‑border preparation：Visa assistance (assess eligibility for 240‑hour transit visa‑free / 30‑day visa‑free / S2 medical visa); flight & hotel support; inbound‑procedure guidance
- Arrival transfer：VIP airport pickup, private transfer directly to hotel or medical facility
- On‑site medical support：One‑on‑one bilingual accompaniment, multi‑disciplinary‑consultation coordination, inpatient support
- Billing & documentation：International‑insurance liaison; admission / discharge document sorting; translation and notarization support upon request
- Recovery & wellness：Post‑operative rehabilitation guidance; custom‑built individual or family wellness itineraries for deep healing
- Departure & follow‑up：Airport drop‑off, ongoing cross‑border health management, support for subsequent medical enquiries
Capability Multidisciplinary assessment coordination capability
依托合作医院多学科诊疗平台，为多病共存、复杂健康状况客户提供综合评估配套管家服务；提供前置病历梳理与赴渝适配参考研判，优化医院接诊效率。
Leverage partner hospitals’ MDT platform Concierge service for clients with multimorbidity & complex health conditions Pre-medical record sorting & Chongqing admission assessment Streamline hospital intake efficiency
对标重庆地方国际医疗服务标准建立内部 SOP。建立适配海外市场的全链路合规管控体系，严格划分服务权责边界，落实宣传、业务、资金、档案的合规管理，相关执行细则内部 SOP 承载，可动态迭代更新。
Internal SOP aligned with Chongqing local international medical service standards. Full-cycle compliance control system for overseas markets. Clear segregation of service rights & liabilities. Compliance governance: promotion, operation, finance, records. Rules documented in internal SOPs, support dynamic iteration.
